Our sales experts ensure that sales targets are met. They may be responsible for a geographical region, a specific industry sector or a product line.
Our customer experience experts are responsible for optimising the customer journey. They ensure that our customers have a smooth and positive experience with the Company at every point of contact, whether on board ships, online or on the phone. They analyse customer feedback and areas for improvement and implement measures to improve customer satisfaction across all channels.
For example, this may involve the services and products offered for sale, travel services with providers in different destination countries, communications to customers and future customers, the sale of crossings online or by telephone, etc.
Our sales and customer experience roles are essential to Brittany Ferries’ customer loyalty and growth. They cover a wide range of skills, from prospecting and negotiation to customer relationship management and user experience optimisation.
Here are some examples of areas within this department:
Brittany Ferries, a unique company in the maritime sector. Here are our identity markers :
A unique model
We are the leading employer of French sailors
A unique story
that relates the boldness, pioneering spirit
and pragmatism of a group of farmers.
A raison d’être
To contribute to the economic development of these regions, through our passenger and freight transport activities
A mid-sized company
with a European dimension and culture
A shipping company
committed to its energy transition
A mission for our customers
the travel experience, creating connections between people and destinations
At Brittany Ferries, the recruitment process is adapted to the job for which the candidate has applied. Some positions may have specific requirements.
Firstly, we will contact you to introduce you to the job for which you have applied and to get to know you better. Secondly, an interview will be arranged with a member of the Human Resources department and/or a representative of the job in question.
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